Frequently Asked Questions
Everything you need to know about your Hotgearco experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your process.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garment for the best accuracy.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Klarna and Afterpay.
Are your materials sustainably sourced?
At Hotgearco, we prioritize quality and ethics. We work closely with our manufacturers to ensure fair labor practices and are increasingly incorporating organic cotton and recycled polyesters into our collections.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.